Privacy Policy for Pet Space Australia
2024
1. Introduction
Privacy Policy
Pet Space Australia User Privacy Notice (Privacy Policy)
Effective as at: 1 Jan 2024
Summary & Contents
1. Scope and Consent
Pet Space Australia Pty Limited (‘Pet Space Australia’) is the operator of petspaceaustralia.com.au (‘the Site’). This Privacy Notice describes:
the personal information we collect and how we use that information
when we might disclose your personal information
how we keep and protect your personal information
The Privacy Notice applies to this Site and to any applications, services, or tools (collectively ‘Services’) where this Privacy Notice is referenced. By using our Services and/or registering for an account, you are accepting the terms of this Privacy Notice and our Terms of Use.
2. Collection
We collect, process, and retain personal information from you and any devices (including mobile devices) you use when you register for an account with us, use our Services, give us information on a web form, update or add information to your account, join community discussions, chats, or dispute resolution, or when you otherwise contact us.
3. Use and Retention
We use your personal information to: provide and improve our Services , give you a personalised experience on our site or on any sites that are operated by our Related Companies, contact you, provide customer service, provide you with personalised advertising and marketing, including marketing from our Related Companies and other third parties, and detect, prevent and investigate fraud and/or other illegal activities.
We keep personal information from active accounts as long as it is needed for our operations. We also keep personal information from closed accounts when we’re legally required to and also to stop fraud, collect outstanding fees, troubleshoot problems, help with investigations, enforce our Terms of Use, and take other actions under applicable national laws.
4. Choice
You choose how we use your personal information to communicate with you.
5. Access
You can access and correct your personal information.
6. Disclosure
We may share your personal information with Related Companies and third parties to provide you with our Services, to comply with the law, to enforce our policies, to enable our marketing and advertising activities and those of our Related Companies, or to prevent, detect, mitigate and investigate fraud or other illegal activities. We only share your personal information with our Related Companies to market and advertise their products and services which we believe will be of interest to you. We don’t give your personal information to other third parties for their marketing and advertising purposes unless you give us permission.
7. Security
We protect your information using technical and administrative security measures.
8. Important Information
This section sets out some important information about your use of our Services
9. Questions or Complaints
If you have a question or a complaint about this Privacy Notice or our privacy practices, you can contact us via our online contact form under the topic of ‘Legal notices or inquiries’.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (Telephone +61 1300 363 992 or email enquiries@oaic.gov.au).
1. Scope and Consent
This Privacy Notice describes:
the personal information we collect and how we use that information
when we might disclose your personal information
how we keep and protect your personal information
It applies to this Site and to any Services where this Privacy Notice is referenced. By using our Services and/or registering for an account, you are accepting the terms of this Privacy Notice and our Terms of Use. If you do not provide the information we require, we may not be able to provide all of our Services to you.
Pet Space Australia is responsible for the collection, use, disclosure, retention, and protection of your personal information under our privacy standards and applicable national laws. Pet Space Australia may transfer data to Related Companies as described in this Privacy Notice who may process and keep your personal information on servers. Where we disclose your information to third parties that are located overseas, or where your information is held in our overseas servers, we will take reasonable steps to ensure that your personal information is protected in accordance with law.
What is Personal Information?
‘Personal information’ is information or an opinion about an identified individual, or an individual who is reasonably identifiable, either from the information directly or from that information combined with other information that we have, or are likely to have, access to. Personal information doesn’t include de-identified, anonymous, or aggregated information that can no longer be used to identify a specific person.
Public Information?
Public information is any information, including personal information, you share with a public audience, including personal information you publish on our Site. Public information is available to anyone on or off our Services and can be seen or accessed through online search engines, APIs, and offline media, such as on TV.
Changes to this Private Notice
We can change this Privacy Notice at any time by posting the updated terms to the Site. The updated terms automatically take effect 14 days after they are posted. We may announce any changes to this Privacy Notice on our Site and/or via email if we believe they are material.
2. Collection
We collect information you give us including:
When you register for an account Information such as your name, addresses, telephone numbers, email addresses, or user ID (where applicable) when you register for an account with us
When we verify you or your account we may collect and process information (as permitted by law) to authenticate you or your account, or to verify the information that you provided to us
When you transact on or use our Services such as when you post an ad, reply to an ad, communicate with us or other users, information you provide for the Services that you use or during a transaction or other transaction-based content. We may also collect your financial information (such as credit card or bank account numbers) if you buy a feature from us or are required to pay fees to us
When you engage with our community such as when you submit a web form or participate in community discussions or chats
When you interact with your account such as updating or adding information to your account, adding items to alerts lists and saving searches. Sometimes you may also give us your age, gender, interests, and favourites
When you contact us such as through a web form, chat, or dispute resolution or when we otherwise communicate with each other. We may also record our calls with you (if we have your consent to do so)
When you submit your resume such as if you choose to submit your resume to advertisers on our site for consideration
We collect information automatically including:
Information from the devices you use when interacting with us or our Services such as device ID or unique user ID, device type, ID for advertising and unique device token
Information about your location such as geo-location
Maps: if you provide your business address when you create a listing, we may display the address on a map (eg Google Maps), in your respective listings. For this purpose, we transmit the address data to external service providers such as Google Ireland Limited for the use of Google Maps (please refer to Google’s Privacy Notice). If a user does not want their location details to be shown on a map in their respective listings, they can adjust settings in user dashboard or contact Pet Space Australia customer service at the help desk at any time.
Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information.
Welcome to Pet Space Australia. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website.
2. Information We Collect
2.1 Personal Information:
- When you register, place an order, or engage with our services, we may collect personal information such as your name, email address, contact details, and other information necessary for the fulfillment of your requests.
2.2 Payment Information:
- To process transactions, we collect payment information. This includes credit card details, billing addresses, and other information required for payment processing.
2.3 Automatically Collected Information:
- We may collect information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, and interactions with our website.
3. How We Use Your Information
We use your information for various purposes, including:
- Providing and personalising our services.
- Processing transactions and delivering products.
- Communicating with you about orders, products, and promotional offers.
- Improving and optimizing our website and services.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
5. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Choices
You have the right to:
- Opt-out of receiving promotional communications.
- Access, correct, or delete your personal information.
7. Cookies
Our website may use cookies and similar technologies. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us.